If your card is lost or stolen, you need to report it immediately via the Bendigo Bank app or contact us by phone.
Instant card protection at your fingertips
If you want instant control over your cards, register for e-banking.
e-banking allows you to temporarily block a lost card while you look for it and unblock it when you find it. Or if it's gone for good, you can cancel your card and order a replacement at the touch of a button. And our handy PIN changer lets you personalise your card's PIN in seconds.
This added feature gives you more control over how your cards are used, along with the benefit of knowing that the controls are instant and can be changed at any time without having to visit or call us.
Temporarily block
If you've lost or misplaced your card, but you're pretty sure it'll show up again, you can place a temporary block on its usage until you find it. A temporary block is exactly that - temporary - so you can easily unblock your card when it's safely back in your hands.
Here's how:
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1Log in to e-banking or the Bendigo Bank app. Select 'Cards' from the menu and locate the card you need to temporarily block.
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2Click or tap 'Temporarily block card'.
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3The card image will display a padlock and 'Card is blocked' text to indicate your card is now blocked.
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4When you find your card, simply click or tap 'Unblock card' and you're back in business.
Report lost or stolen
If your card is lost for good or even worse, has been stolen, it's important you act immediately and report it. Doing so will give you peace of mind that your account is protected, and a new card is on its way.
Here's how:
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1Log into e-banking. Select 'Cards' from the menu and locate the card you need to report as lost or stolen.
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2The next screen displays the card you have reported and the address where your new card will be posted. If the address is incorrect, please call us so we can update your information.
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3Click or tap 'Report card lost or stolen'.
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4Your new card is on the way!
Need to contact us?
If your card is lost or stolen, it's important you take immediate action to report it. Our helpful team are here for you 24/7 if you need to speak with us, or have any questions.