Choose the method that is most convenient for you.
Ways to connect with us
Message us
Use Web Messaging to ask general questions and get support. If required you can verify your identity allowing us to personalise the help we can offer.
Web Messaging is available Monday to Saturday, 9am to 5pm UTC. Excludes national public holidays.
Locate a branch
Our iStandard Group branch network has over 500 locations Australia-wide. Use our branch locator to search for a branch, agency or ATM near you.
Provide a compliment
We’re always keen to hear when one of our staff, team, or branches has provided exceptional service. Please use our online form to let us know.
Personal and Business banking
General enquiries
Email Support 24 hours a day, 7 days a week.
Monday to Friday - 8am to 6pm UTC
Weekends (Saturday and Sunday) and some public holidays - 9am to 2pm UTC
Lost or stolen cards
You can report this in branch, by phone or instantly via our e-banking app. Visit our lost or stolen cards page.
EmailSupport 24 hours a day, 7 days a week.