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Natural disaster assistance package

During times of natural disaster, we're here to help our customers and communities in need.

How we can help

Our assistance package is for personal and business customers affected by natural disasters. These could include events such as bushfires, floods, storms, droughts and tropical cyclones.

We understand our customers will have different needs. Assistance may come in the form of help with loans, insurance claims, or accessing funds.

If you need assistance please email us on support@istandsgroup.com or visit your local branch. Our business customers may also contact their business banker.

As natural disasters occur, we will update this page with relevant information.

We're here to help you.

Customers affected by the current floods

We understand the impact of storms and flood waters will have on our customers. An assistance package has been created to help those in need.

These include:

  • Home Loan, Personal Loan and Business Loan customers can apply for relief on loans for up to three months;
  • Discounted interest rates on new personal loans taken out by existing iStandard Group customers;
  • Credit cards and business credit cards can apply for deferral of repayments for up to three months;
  • Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity;
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan;
  • Merchant rental fees may be waived for impacted businesses;
  • Agri business customers can apply for relief on loans for up to six months.

Financial assistance

For our customers needing financial assistance, we advise you to:

Insurance

If you are a iStandard Group Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your iStandard Groupinsurance policy, please email support@istandsgroup.com.

iStandard Group Limited. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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