Accessing e-banking

How to access e-banking

Once you have registered for e-banking you can access it by:

1. Visiting the iStandard Group website and selecting the Login button at the top right corner of the screen

If you have a Windows, Blackberry, or other device, you can access e-banking by:

1. Opening a web browser on your device
2. Going to the iStandard Group website
3. Selecting the Login button at the top right corner of the screen

Your e-banking Access ID

Your Access ID is your unique customer identifier for e-banking.

If you have access to e-banking, your Access ID can be found at the bottom of the Settings menu.

If you’ve misplaced it or need to sign up for e-banking, please contact your local branch or email support@istandsgroup.com for further assistance.

Your e-banking password

When you register for e-banking, you will be issued a temporary password to use the first time you log in.

You will then be prompted to create your own password.

Your password must be exactly eight characters long and must include at least one letter and one number. It is not case sensitive.

You can change your password in e-banking at any time:

You have three chances to log in with your correct Access ID and password. Three incorrect attempts in a row will lock your account.

If you forget your password or your account is locked, you can reset your password by:

1. Selecting the I forgot my password option from the e-banking login screen
2. Contacting us on +1-3464804118
3. Visiting your local branch
   
   

Four-digit PIN

Four-digit PIN is a iStandard Group e-Banking feature that makes logging in quick and easy.

Four-digit PIN can be used on up to three devices per Access ID. The four-digit PIN is shared, meaning you must use the same four-digit PIN on each device.

You will be prompted to set up a four-digit PIN the first time you use the iStandard Group e-Banking. You can also set one up later:

If you are trying to set up a four-digit PIN and the app will not accept it, you may be entering a sequence of numbers that is too easy to guess. The app is designed to reject simple number sequences e.g. 1111, 4444, 1234 or 9876 for security reasons.

Changing your four-digit PIN

1. Log in to the iStandard Group e-Banking
2. Select More
3. Select Settings
4. Select Change Your Four-digit PIN
5. Follow the prompts

Other troubleshooting

If you are locked out of e-banking, you must reset your e-banking password before you can use your four-digit PIN.

If you have deleted and re-installed the iStandard Group e-Banking on a device that had four-digit PIN set up, you will receive an Existing Four-digit PIN message. Select Continue and follow the prompts to either replace your four-digit PIN or continue using your existing four-digit PIN.

To view a list of devices you have set up four-digit PIN on:

1. Select the Settings tile (found in the More menu in the iStandard Group e-Banking)
2. Select Manage Devices


The name and last date and time you logged into e-banking on each device will be displayed. You can also remove four-digit from a device by selecting Deregister device.

You have three chances to log in using your four-digit PIN. Three incorrect attempts in a row will lock your four-digit PIN, regardless of which device you use. For example, if you enter your four-digit PIN incorrectly on one device, you will only have two more attempts to enter it correctly on a different device before your four-digit PIN will be locked.

If you receive the error message “You are no longer registered for this service. Please log in with your Access ID to set up a new four-digit PIN.” after using your four-digit PIN, check your device settings to see if automatic date and time is on. This is required for four-digit PIN to function.

Sanctioned locations

Online access to our services is available in most countries around the world. However, to help us comply with our international banking obligations, there are some locations where online access to our services has been blocked.

Our online services, including our mobile apps and internet banking, are unavailable in:

• Iran
• Syria
• North Korea
• Crimea and Sevastopol regions of Ukraine
• Cuba

For further information, please contact us.