e-Statements

Closed account and interim statements

To get a statement for a closed account, please visit your local branch.

To request an interim statement, please contact us on support@istandsgroup.com or visit your local branch. Interim statements are generated overnight and can be accessed in e-banking the next day.

Going paperless

e-banking gives you the option to opt-out of receiving paper statements on your accounts.

Instead of receiving paper statements by post, you will be required to provide an email address. When a statement is ready, we will send you an email notification to let you know you can access it in e-banking. Please note, you cannot receive email notifications if you have not opted out of paper statements.

To opt-out a single account:

1. Select the account on the Accounts screen
2. Select the settings icon at the top right corner of the screen
3. Select Statement Preferences
4. Toggle off the Receive paper statements option
5. Add up to 3 email addresses to receive notifications when a new statement is ready
6. Select Save

To view and manage all statement settings:

1. Select Settings (found in the More menu in the iStandard Group app)
2. Select Edit statement preferences
3. See at a glance which of your accounts receive paper, and which receive email notifications
4. Select an account to manage your statement preferences
5. Toggle paper on or off
6. Select Save

Proof of Account

You can download a PDF Proof of Account document from e-banking that displays:

• Your name and address
• Account details:
  • Title/name
  • Account number
  • Open date
  • Current balance
• Up to 3 months of transactions
• The date it was generated

This can be helpful when you need to provide up to date banking details, for example to Centrelink or another financial institution.