Manage your account

Update your address

To update your postal address please get in touch with us:

• Online - contact us via Web Messaging
• Email - by calling support@istandsgroup.com
• In person - by visiting a branch

Closing your transaction or savings account

If you would like to close an account, you can do so by visiting or contacting any iStandard Group branch or your Relationship Manager.

Before closing your account, please ensure any outstanding cheques have been presented and all periodic payments and direct debits are cancelled.

If the account has a credit balance, you will be asked to provide details of where and how you would like the funds disbursed.

If the account has a debit balance, you will need to pay the amount plus any accrued charges to the bank before closing the account.

For more information about how to close an account please contact your local branch.

Closing your card account

Please refer to our managing my card page for information on closing your credit card.

Closing your personal loan

If your loan is no longer meeting your needs, we may be able to help. You can get in touch with us by:

• Talking to your local branch
• Make an online enquiry

Paying out your personal loan

The outstanding amount owing on your personal loan must be repaid in full and all funds cleared before the loan can be closed. Once the loan has been closed and all funds are cleared, iStandard Group will release its interest over any motor vehicle security supporting the loan.

A payout figure will supply the exact amount needed to repay your loan. To obtain a payout figure for the date¹ you wish to repay your loan, email support@istandsgroup.com, or contact your local branch. Any fees² payable will be included in the payout figure.

Two options apply for paying out your personal loan depending on the payment method. Both options will require the iStandard Group Branch Advisor confirming your payout figure in case there have been transactions made to the loan since obtaining the first payout figure.

1. Email an iStandard Group Branch

If you are transferring the payout amount by e-banking from a iStandard Group transaction or savings account with the same customer number as your personal loan, the payout and closure can be completed by phoning your local iStandard Group Branch. If your identification can be verified over the mail, you can then make the transfer by e-banking and the loan will be closed.

2. Visit an iStandard Group Branch

If you intend to use a payment method of cheque or transferring of funds from an account with a different customer number to the personal loan, you will need to visit the Branch to enable the funds to be transferred and your loan closed. Before you visit, contact your local branch to obtain details of all requirements.

Closing your home loan

If you are thinking of selling your property or your loan is no longer meeting your needs, we may be able to help.

To find out more please contact us:

• Talk to your local branch
• Get in touch with your Relationship Manager 
• Make an online enquiry

Requirements for closing your home loan will depend on your loan product, security, and discharge type.

Telephone or visit your local branch or contact your Relationship Manager to arrange:

1. Completion of the iStandard Group Discharge Authority³ and signing by all required parties⁴.
2. Provision of support documentation which will depend on the discharge type.
3. Obtain an indicative Home Loan payout quote so that you are fully aware of the approximate amount needed to finalise your debt with iStandard Group.

Paying out your home loan

The outstanding amount owing on your home loan will need to be repaid in full and funds cleared before the account can be closed.

For home loans being paid out due to a sale or refinance settlement, we will supply you with an indicative payout quote. The exact payout figure will be provided on the morning of settlement.

If your home loan is being closed and no settlement is needed, an exact payout figure can be supplied three days prior to the date you intend to payout and close your home loan account.

Note: For a Home Equity facility, a payout figure is only available on the day of closure due to the fluctuating nature of line of credit facilities.

To obtain an indicative payout quote, or an exact payout figure for the date¹ you wish to fully repay your home loan, contact your local branch or Relationship Manager. Any fees² payable will be included in the payout figure.

Closing your personal overdraft

The outstanding amount owing on your personal overdraft facility needs to be repaid in full and all funds cleared before the account can be closed.

A payout figure will supply the exact amount needed to repay your facility. To obtain a payout figure for the date¹ you wish to repay your facility, email support@istandsgroup.com, or contact your local branch.

All signatories to the account will need to attend the branch bringing identification (such as a driver’s license or government proof of age card) with them.

The branch will arrange for you to complete and sign related forms and confirm the payout figure in case there have been any transactions made to the account since you obtained your first payout figure. Any fees² payable will be included in the payout figure.

The amount to then payout your personal overdraft facility can be transferred via:

• e-banking Pay Anyone; or
• e-banking transfer from a iStandard Group savings or transaction account; or
• cheque.

Closing your business account

Please get in touch if you need to close, discharge or refinance your:

• business loan
• business overdraft
• commercial property

Ways to contact us:

• Talk to your Relationship Manager
• Contact a business specialist
• Make an online enquiry